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投稿者 スレッド
OCTSTAF
投稿日時: 2019/11/1 9:41
対応状況: −−−
新米
登録日: 2019/11/1
居住地:
投稿: 6
システムエラー
▼テンプレート
[EC-CUBE] EC-CUBE 3.0.15
[レンタルサーバ] wadax
[OS] win10
[PHP] 5.6.33
[データベース] MySQL 5.6.42-log
[WEBサーバ] Apache
[ブラウザ] Edge,Chrome,IE
[導入プラグインの有無] Maker,OrderPdf,関連商品プラグイン,売上集計プラグイン,配送伝票番号プラグイン,配送先編集プラグイン
[カスタマイズの有無] なし
[現象] 2019/10/31夕方にショップトップから「システムエラーが発生しました。大変お手数ですが、サイト管理者までご連絡ください。」と表示され、管理画面はログインできる状態になり、しばらくするとショップサイトが表示され元に戻りました。
しかし、11/1にまた同じようにショップサイトが「システムエラーが発生しました。大変お手数ですが、サイト管理者までご連絡ください。」と表示され、管理画面は見れるのですが、商品検索や商品登録が「システムエラーが発生しました。大変お手数ですが、サイト管理者までご連絡ください。」となり見れなくなりました。

しばらくするとまた何事もなかったように戻るのですが、これはどうすればよいのかまったくわからない状態です。

ショップを運営してるスタッフは難しい設定等はできないためなにもいじっていない状態です。

宜しくお願い致します。
umebius
投稿日時: 2019/11/1 11:04
対応状況: −−−
登録日: 2016/7/22
居住地: 東京日本橋
投稿: 1363
Re: システムエラー
まずシステムエラーの具体的な内容を突き止めたほうがいいかと思いますが
管理画面→設定→システム情報設定→EC-CUBE ログ表示でログが確認できます。

「システムエラーが発生しました。」と画面で表示された時に、ログにエラーが記録されないでしょうか?


----------------
EC-CUBE3系4系 カスタマイズ ECのプロがシステム特急案件承ります。
公式インテグレートパートナー エンジニア募集中U-Mebius

OCTSTAF
投稿日時: 2019/11/1 11:55
対応状況: −−−
新米
登録日: 2019/11/1
居住地:
投稿: 6
Re: システムエラー
umebiusさん
ご返答ありがとうございます。

下記ログを抜粋してみました。
エラーがこのあとも数分おきに出ている状態です。

[2019-11-01 09:14:22,611967] eccube.INFO [918deaaf] [26dc860a] [NULL] [LogListener:logResponse:96] - < 500 [GET, /cp-bin/eccube3/html/, 133.218.45.20, NULL, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362]
SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine at /home/1906341103/oct888-com/public_html/cp-bin/eccube3/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:115, Doctrine\\DBAL\\Driver\\PDOException(code: HY000): SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine at /home/1906341103/oct888-com/public_html/cp-bin/eccube3/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php:93, PDOException(code: HY000): SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine at /home/1906341103/oct888-com/public_html/cp-bin/eccube3/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php:91)"} [GET, /cp-bin/eccube3/html/, 133.218.45.20, NULL, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362]
SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine (uncaught exception) at /home/1906341103/oct888-com/public_html/cp-bin/eccube3/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 115 {"exception":"[object] (Doctrine\\DBAL\\Exception\\DriverException(code: 0): An exception occurred while executing 'SELECT d0_.page_id AS page_id0, d0_.page_name AS page_name1, d0_.url AS url2, d0_.file_name AS file_name3, d0_.edit_flg AS edit_flg4, d0_.author AS author5, d0_.description AS description6, d0_.keyword AS keyword7, d0_.update_url AS update_url8, d0_.create_date AS create_date9, d0_.update_date AS update_date10, d0_.meta_robots AS meta_robots11, d0_.meta_tags AS meta_tags12, d1_.page_id AS page_id13, d1_.target_id AS target_id14, d1_.block_id AS block_id15, d1_.block_row AS block_row16, d1_.anywhere AS anywhere17, d2_.block_id AS block_id18, d2_.block_name AS block_name19, d2_.file_name AS file_name20, d2_.create_date AS create_date21, d2_.update_date AS update_date22, d2_.logic_flg AS logic_flg23, d2_.deletable_flg AS deletable_flg24, d0_.device_type_id AS device_type_id25, d1_.block_id AS block_id26, d1_.page_id AS page_id27, d2_.device_type_id AS device_type_id28 FROM dtb_page_layout d0_ LEFT JOIN dtb_block_position d1_ ON d0_.page_id = d1_.page_id AND (d0_.page_id = d1_.page_id) LEFT JOIN dtb_block d2_ ON d1_.block_id = d2_.block_id WHERE d0_.device_type_id = ? AND d0_.url = ? ORDER BY d1_.target_id ASC, d1_.block_row ASC' with params [10, \"homepage\"]:
[2019-11-01 09:14:22,551884] eccube.CRITICAL [918deaaf] [26dc860a] [NULL] [LogListener:logException:112] - Doctrine\DBAL\Exception\DriverException: An exception occurred while executing 'SELECT d0_.page_id AS page_id0, d0_.page_name AS page_name1, d0_.url AS url2, d0_.file_name AS file_name3, d0_.edit_flg AS edit_flg4, d0_.author AS author5, d0_.description AS description6, d0_.keyword AS keyword7, d0_.update_url AS update_url8, d0_.create_date AS create_date9, d0_.update_date AS update_date10, d0_.meta_robots AS meta_robots11, d0_.meta_tags AS meta_tags12, d1_.page_id AS page_id13, d1_.target_id AS target_id14, d1_.block_id AS block_id15, d1_.block_row AS block_row16, d1_.anywhere AS anywhere17, d2_.block_id AS block_id18, d2_.block_name AS block_name19, d2_.file_name AS file_name20, d2_.create_date AS create_date21, d2_.update_date AS update_date22, d2_.logic_flg AS logic_flg23, d2_.deletable_flg AS deletable_flg24, d0_.device_type_id AS device_type_id25, d1_.block_id AS block_id26, d1_.page_id AS page_id27, d2_.device_type_id AS device_type_id28 FROM dtb_page_layout d0_ LEFT JOIN dtb_block_position d1_ ON d0_.page_id = d1_.page_id AND (d0_.page_id = d1_.page_id) LEFT JOIN dtb_block d2_ ON d1_.block_id = d2_.block_id WHERE d0_.device_type_id = ? AND d0_.url = ? ORDER BY d1_.target_id ASC, d1_.block_row ASC' with params [10, "homepage"]:
[2019-11-01 09:14:22,503326] eccube.INFO [918deaaf] [26dc860a] [NULL] [LogListener:logRequest:83] - > GET /cp-bin/eccube3/html/ [GET, /cp-bin/eccube3/html/, 133.218.45.20, NULL, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362]
[2019-11-01 09:14:22,502452] eccube.INFO [NULL] [26dc860a] [NULL] [AnonymousAuthenticationListener:handle:62] - Populated the TokenStorage with an anonymous Token. [GET, /cp-bin/eccube3/html/, 133.218.45.20, NULL, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362]
[2019-11-01 09:14:22,500778] eccube.INFO [NULL] [26dc860a] [NULL] [RouterListener:onKernelRequest:146] - Matched route "homepage". {"route_parameters":{"_controller":"\\Eccube\\Controller\\TopController::index","_route":"homepage"},"request_uri":"https://oct888.com/cp-bin/eccube3/html/"} [GET, /cp-bin/eccube3/html/, 133.218.45.20, NULL, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362]
[2019-11-01 09:14:04,134855] eccube.INFO [b7939c8f] [b9d79d3d] [NULL] [LogListener:logResponse:96] - < 500 [GET, /cp-bin/eccube3/html/products/detail/3, 133.218.45.20, NULL, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.120 Safari/537.36]
SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine at /home/1906341103/oct888-com/public_html/cp-bin/eccube3/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:115, Doctrine\\DBAL\\Driver\\PDOException(code: HY000): SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine at /home/1906341103/oct888-com/public_html/cp-bin/eccube3/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php:93, PDOException(code: HY000): SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine at /home/1906341103/oct888-com/public_html/cp-bin/eccube3/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php:91)"} [GET, /cp-bin/eccube3/html/products/detail/3, 133.218.45.20, NULL, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.120 Safari/537.36]
SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine (uncaught exception) at /home/1906341103/oct888-com/public_html/cp-bin/eccube3/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 115 {"exception":"[object] (Doctrine\\DBAL\\Exception\\DriverException(code: 0): An exception occurred while executing 'SELECT d0_.page_id AS page_id0, d0_.page_name AS page_name1, d0_.url AS url2, d0_.file_name AS file_name3, d0_.edit_flg AS edit_flg4, d0_.author AS author5, d0_.description AS description6, d0_.keyword AS keyword7, d0_.update_url AS update_url8, d0_.create_date AS create_date9, d0_.update_date AS update_date10, d0_.meta_robots AS meta_robots11, d0_.meta_tags AS meta_tags12, d1_.page_id AS page_id13, d1_.target_id AS target_id14, d1_.block_id AS block_id15, d1_.block_row AS block_row16, d1_.anywhere AS anywhere17, d2_.block_id AS block_id18, d2_.block_name AS block_name19, d2_.file_name AS file_name20, d2_.create_date AS create_date21, d2_.update_date AS update_date22, d2_.logic_flg AS logic_flg23, d2_.deletable_flg AS deletable_flg24, d0_.device_type_id AS device_type_id25, d1_.block_id AS block_id26, d1_.page_id AS page_id27, d2_.device_type_id AS device_type_id28 FROM dtb_page_layout d0_ LEFT JOIN dtb_block_position d1_ ON d0_.page_id = d1_.page_id AND (d0_.page_id = d1_.page_id) LEFT JOIN dtb_block d2_ ON d1_.block_id = d2_.block_id WHERE d0_.device_type_id = ? AND d0_.url = ? ORDER BY d1_.target_id ASC, d1_.block_row ASC' with params [10, \"product_detail\"]:
[2019-11-01 09:14:04,107006] eccube.CRITICAL [b7939c8f] [b9d79d3d] [NULL] [LogListener:logException:112] - Doctrine\DBAL\Exception\DriverException: An exception occurred while executing 'SELECT d0_.page_id AS page_id0, d0_.page_name AS page_name1, d0_.url AS url2, d0_.file_name AS file_name3, d0_.edit_flg AS edit_flg4, d0_.author AS author5, d0_.description AS description6, d0_.keyword AS keyword7, d0_.update_url AS update_url8, d0_.create_date AS create_date9, d0_.update_date AS update_date10, d0_.meta_robots AS meta_robots11, d0_.meta_tags AS meta_tags12, d1_.page_id AS page_id13, d1_.target_id AS target_id14, d1_.block_id AS block_id15, d1_.block_row AS block_row16, d1_.anywhere AS anywhere17, d2_.block_id AS block_id18, d2_.block_name AS block_name19, d2_.file_name AS file_name20, d2_.create_date AS create_date21, d2_.update_date AS update_date22, d2_.logic_flg AS logic_flg23, d2_.deletable_flg AS deletable_flg24, d0_.device_type_id AS device_type_id25, d1_.block_id AS block_id26, d1_.page_id AS page_id27, d2_.device_type_id AS device_type_id28 FROM dtb_page_layout d0_ LEFT JOIN dtb_block_position d1_ ON d0_.page_id = d1_.page_id AND (d0_.page_id = d1_.page_id) LEFT JOIN dtb_block d2_ ON d1_.block_id = d2_.block_id WHERE d0_.device_type_id = ? AND d0_.url = ? ORDER BY d1_.target_id ASC, d1_.block_row ASC' with params [10, "product_detail"]:
[2019-11-01 09:14:04,058723] eccube.INFO [b7939c8f] [b9d79d3d] [NULL] [LogListener:logRequest:83] - > GET /cp-bin/eccube3/html/products/detail/3 [GET, /cp-bin/eccube3/html/products/detail/3, 133.218.45.20, NULL, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.120 Safari/537.36]
[2019-11-01 09:14:04,058068] eccube.INFO [b7939c8f] [b9d79d3d] [NULL] [AnonymousAuthenticationListener:handle:62] - Populated the TokenStorage with an anonymous Token. [GET, /cp-bin/eccube3/html/products/detail/3, 133.218.45.20, NULL, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.120 Safari/537.36]
[2019-11-01 09:14:04,056668] eccube.INFO [NULL] [b9d79d3d] [NULL] [RouterListener:onKernelRequest:146] - Matched route "product_detail". {"route_parameters":{"_controller":"\\Eccube\\Controller\\ProductController::detail","id":"3","_route":"product_detail"},"request_uri":"https://oct888.com/cp-bin/eccube3/html/products/detail/3"} [GET, /cp-bin/eccube3/html/products/detail/3, 133.218.45.20, NULL, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.120 Safari/537.36]
[2019-11-01 09:13:52,095384] eccube.INFO [b7939c8f] [7d94fee2] [NULL] [LogListener:logResponse:96] - < 500 [GET, /cp-bin/eccube3/html/, 133.218.45.20, NULL, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.120 Safari/537.36]
SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine at /home/1906341103/oct888-com/public_html/cp-bin/eccube3/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:115, Doctrine\\DBAL\\Driver\\PDOException(code: HY000): SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine at /home/1906341103/oct888-com/public_html/cp-bin/eccube3/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php:93, PDOException(code: HY000): SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine at /home/1906341103/oct888-com/public_html/cp-bin/eccube3/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php:91)"} [GET, /cp-bin/eccube3/html/, 133.218.45.20, NULL, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.120 Safari/537.36]
SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine (uncaught exception) at /home/1906341103/oct888-com/public_html/cp-bin/eccube3/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 115 {"exception":"[object] (Doctrine\\DBAL\\Exception\\DriverException(code: 0): An exception occurred while executing 'SELECT d0_.page_id AS page_id0, d0_.page_name AS page_name1, d0_.url AS url2, d0_.file_name AS file_name3, d0_.edit_flg AS edit_flg4, d0_.author AS author5, d0_.description AS description6, d0_.keyword AS keyword7, d0_.update_url AS update_url8, d0_.create_date AS create_date9, d0_.update_date AS update_date10, d0_.meta_robots AS meta_robots11, d0_.meta_tags AS meta_tags12, d1_.page_id AS page_id13, d1_.target_id AS target_id14, d1_.block_id AS block_id15, d1_.block_row AS block_row16, d1_.anywhere AS anywhere17, d2_.block_id AS block_id18, d2_.block_name AS block_name19, d2_.file_name AS file_name20, d2_.create_date AS create_date21, d2_.update_date AS update_date22, d2_.logic_flg AS logic_flg23, d2_.deletable_flg AS deletable_flg24, d0_.device_type_id AS device_type_id25, d1_.block_id AS block_id26, d1_.page_id AS page_id27, d2_.device_type_id AS device_type_id28 FROM dtb_page_layout d0_ LEFT JOIN dtb_block_position d1_ ON d0_.page_id = d1_.page_id AND (d0_.page_id = d1_.page_id) LEFT JOIN dtb_block d2_ ON d1_.block_id = d2_.block_id WHERE d0_.device_type_id = ? AND d0_.url = ? ORDER BY d1_.target_id ASC, d1_.block_row ASC' with params [10, \"homepage\"]:
[2019-11-01 09:13:52,028720] eccube.CRITICAL [b7939c8f] [7d94fee2] [NULL] [LogListener:logException:112] - Doctrine\DBAL\Exception\DriverException: An exception occurred while executing 'SELECT d0_.page_id AS page_id0, d0_.page_name AS page_name1, d0_.url AS url2, d0_.file_name AS file_name3, d0_.edit_flg AS edit_flg4, d0_.author AS author5, d0_.description AS description6, d0_.keyword AS keyword7, d0_.update_url AS update_url8, d0_.create_date AS create_date9, d0_.update_date AS update_date10, d0_.meta_robots AS meta_robots11, d0_.meta_tags AS meta_tags12, d1_.page_id AS page_id13, d1_.target_id AS target_id14, d1_.block_id AS block_id15, d1_.block_row AS block_row16, d1_.anywhere AS anywhere17, d2_.block_id AS block_id18, d2_.block_name AS block_name19, d2_.file_name AS file_name20, d2_.create_date AS create_date21, d2_.update_date AS update_date22, d2_.logic_flg AS logic_flg23, d2_.deletable_flg AS deletable_flg24, d0_.device_type_id AS device_type_id25, d1_.block_id AS block_id26, d1_.page_id AS page_id27, d2_.device_type_id AS device_type_id28 FROM dtb_page_layout d0_ LEFT JOIN dtb_block_position d1_ ON d0_.page_id = d1_.page_id AND (d0_.page_id = d1_.page_id) LEFT JOIN dtb_block d2_ ON d1_.block_id = d2_.block_id WHERE d0_.device_type_id = ? AND d0_.url = ? ORDER BY d1_.target_id ASC, d1_.block_row ASC' with params [10, "homepage"]:
umebius
投稿日時: 2019/11/1 12:14
対応状況: −−−
登録日: 2016/7/22
居住地: 東京日本橋
投稿: 1363
Re: システムエラー
サーバーwadaxとのことですが、
ディスク容量がなくなっている、一杯になっているということはありませんか?
OCTSTAF
投稿日時: 2019/11/1 13:05
対応状況: −−−
新米
登録日: 2019/11/1
居住地:
投稿: 6
Re: システムエラー
容量50GB中 WEB: 4.95 GB 使用、残り:45.04 GBとなっているため容量は問題ないみたいです。
umebius
投稿日時: 2019/11/1 13:09
対応状況: −−−
登録日: 2016/7/22
居住地: 東京日本橋
投稿: 1363
Re: システムエラー

「General error: 1030 Got error 28 from storage engine」
というデータベースサーバーの容量がないときのエラーが出ているようですので、一度サーバー会社さんのサポートに連絡してみたほうが良いかもしれません。
OCTSTAF
投稿日時: 2019/11/1 13:16
対応状況: −−−
新米
登録日: 2019/11/1
居住地:
投稿: 6
Re: システムエラー
承知しました。ありがとうございます!
サーバー契約者に今確認をお願いしました。
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