[EC-CUBE]4.0.6　新規インストール後アップデート
[レンタルサーバ]WADAX
[PHP] 7.3.4
[データベース] MySQL 5.7.24-log
[WEBサーバ] Apache
[ブラウザ] Google Chrome
[現象] https://www.gdefence.com/
から注文処理を行いましたが、注文メールが到着しません。

.envファイルの.envにあるメールのパスワードとサーバー名を変更しております。

他にどこを修正すればいいかを教えてください。

送信まわりのログは以下の通りです。

[注文処理] 注文メールの送信を行います. [248] [POST, /cp-bin/eccube4/shopping/checkout, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:54] front.INFO [e87c7512] [c676587] [anon.] [Eccube\Log\Logger:log:66] - 受注メール送信開始 [] [POST, /cp-bin/eccube4/shopping/checkout, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:54] front.INFO [e87c7512] [c676587] [anon.] [Eccube\Log\Logger:log:66] - 受注メール送信完了 {"count":1} [POST, /cp-bin/eccube4/shopping/checkout, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:54] front.INFO [e87c7512] [c676587] [anon.] [Eccube\Log\Logger:log:66] - [注文処理] 注文処理が完了しました. 購入完了画面へ遷移します. [248] [POST, /cp-bin/eccube4/shopping/checkout, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:54] front.INFO [e87c7512] [c676587] [anon.] [Eccube\Log\Logger:log:66] - LOGIC END ["shopping_checkout"] [POST, /cp-bin/eccube4/shopping/checkout, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:54] app.INFO [N/A] [c676587] [anon.] [Eccube\Log\Logger:log:68] - PROCESS END ["shopping_checkout"] [POST, /cp-bin/eccube4/shopping/checkout, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:54] app.DEBUG [N/A] [c676587] [anon.] [Eccube\Log\Logger:log:68] - Commit executed. [] [POST, /cp-bin/eccube4/shopping/checkout, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:54] app.ERROR [N/A] [c676587] [anon.] [Symfony\Bundle\SwiftmailerBundle\EventListener\EmailSenderListener:onTerminate:64] - Exception occurred while flushing email queue: Failed to authenticate on SMTP server with username "sales" using 3 possible authenticators. Authenticator CRAM-MD5 returned Expected response code 235 but got code "535", with message "535 5.7.8 Error: authentication failed: authentication failure ". Authenticator LOGIN returned Expected response code 235 but got code "535", with message "535 5.7.8 Error: authentication failed: authentication failure ". Authenticator PLAIN returned Expected response code 235 but got code "535", with message "535 5.7.8 Error: authentication failed: authentication failure ". [] [POST, /cp-bin/eccube4/shopping/checkout, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:55] php.INFO [N/A] [f9ce160] [N/A] [Symfony\Component\Debug\ErrorHandler:handleError:532] - User Deprecated: Using the "Twig_Loader_Chain" class is deprecated since Twig version 2.7, use "Twig\Loader\ChainLoader" instead. {"exception":"[object] (ErrorException(code: 0): User Deprecated: Using the \"Twig_Loader_Chain\" class is deprecated since Twig version 2.7, use \"Twig\\Loader\\ChainLoader\" instead. at /var/www/vhosts/gdefence.com/httpdocs/cp-bin/eccube4/vendor/twig/twig/lib/Twig/Loader/Chain.php:7)"} [GET, /cp-bin/eccube4/shopping/complete, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:55] front.INFO [N/A] [f9ce160] [N/A] [Eccube\Log\Logger:log:66] - INIT [] [GET, /cp-bin/eccube4/shopping/complete, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:55] request.INFO [N/A] [f9ce160] [N/A] [Symfony\Component\HttpKernel\EventListener\RouterListener:onKernelRequest:123] - Matched route "shopping_complete". {"route":"shopping_complete","route_parameters":{"_controller":"Eccube\\Controller\\ShoppingController::complete","_route":"shopping_complete"},"request_uri":"https://www.gdefence.com/cp-bin/eccube4/shopping/complete","method":"GET"} [GET, /cp-bin/eccube4/shopping/complete, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:55] security.INFO [e87c7512] [f9ce160] [anon.] [Symfony\Component\Security\Http\Firewall\AnonymousAuthenticationListener:handle:60] - Populated the TokenStorage with an anonymous Token. [] [GET, /cp-bin/eccube4/shopping/complete, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:55] front.INFO [e87c7512] [f9ce160] [anon.] [Eccube\Log\Logger:log:66] - PROCESS START ["shopping_complete"] [GET, /cp-bin/eccube4/shopping/complete, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:55] front.INFO [e87c7512] [f9ce160] [anon.] [Eccube\Log\Logger:log:66] - fallback to PC layout [] [GET, /cp-bin/eccube4/shopping/complete, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:55] front.INFO [e87c7512] [f9ce160] [anon.] [Eccube\Log\Logger:log:66] - LOGIC START ["shopping_complete"] [GET, /cp-bin/eccube4/shopping/complete, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:55] front.INFO [e87c7512] [f9ce160] [anon.] [Eccube\Log\Logger:log:66] - [注文完了] 注文完了画面を表示します. [] [GET, /cp-bin/eccube4/shopping/complete, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:55] front.INFO [e87c7512] [f9ce160] [anon.] [Eccube\Log\Logger:log:66] - [注文完了] 購入フローのセッションをクリアします. [] [GET, /cp-bin/eccube4/shopping/complete, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:55] front.INFO [e87c7512] [f9ce160] [anon.] [Eccube\Log\Logger:log:66] - [注文完了] 注文完了画面を表示しました. [false] [GET, /cp-bin/eccube4/shopping/complete, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:55] request.INFO [e87c7512] [f9ce160] [anon.] [Symfony\Component\HttpKernel\EventListener\RouterListener:onKernelRequest:123] - Matched route "block_search_product". {"route":"block_search_product","route_parameters":{"_controller":"Eccube\\Controller\\Block\\SearchProductController::index","_route":"block_search_product"},"request_uri":"https://www.gdefence.com/cp-bin/eccube4/block/search_product","method":"GET"} [GET, /cp-bin/eccube4/shopping/complete, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:55] request.INFO [e87c7512] [f9ce160] [anon.] [Symfony\Component\HttpKernel\EventListener\RouterListener:onKernelRequest:123] - Matched route "block_search_product". {"route":"block_search_product","route_parameters":{"_controller":"Eccube\\Controller\\Block\\SearchProductController::index","_route":"block_search_product"},"request_uri":"https://www.gdefence.com/cp-bin/eccube4/block/search_product","method":"GET"} [GET, /cp-bin/eccube4/shopping/complete, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:55] front.INFO [e87c7512] [f9ce160] [anon.] [Eccube\Log\Logger:log:66] - LOGIC END ["shopping_complete"] [GET, /cp-bin/eccube4/shopping/complete, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:25:55] app.INFO [N/A] [f9ce160] [anon.] [Eccube\Log\Logger:log:68] - PROCESS END ["shopping_complete"] [GET, /cp-bin/eccube4/shopping/complete, 1.66.34.174, https://www.gdefence.com/cp-bin/eccube4/shopping/confirm, Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Mobile Safari/537.36]
[2023-11-10 09:30:59] front.INFO [N/A] [5e25181] [N/A] [Eccube\Log\Logger:log:66] - INIT [] [GET, /cp-bin/eccube4/products/detail/454, 66.249.79.135, NULL, Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)]
[2023-11-10 09:30:59] request.INFO [N/A] [5e25181] [N/A] [Symfony\Component\HttpKernel\EventListener\RouterListener:onKernelRequest:123] - Matched route "product_detail". {"route":"product_detail","route_parameters":{"_controller":"Eccube\\Controller\\ProductController::detail","id":"454","_route":"product_detail"},"request_uri":"https://www.gdefence.com/cp-bin/eccube4/products/detail/454","method":"GET"} [GET, /cp-bin/eccube4/products/detail/454, 66.249.79.135, NULL, Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)]
[2023-11-10 09:30:59] security.INFO [N/A] [5e25181] [anon.] [Symfony\Component\Security\Http\Firewall\AnonymousAuthenticationListener:handle:60] - Populated the TokenStorage with an anonymous Token. [] [GET, /cp-bin/eccube4/products/detail/454, 66.249.79.135, NULL, Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)]
[2023-11-10 09:30:59] front.INFO [N/A] [5e25181] [anon.] [Eccube\Log\Logger:log:66] - PROCESS START ["product_detail"] [GET, /cp-bin/eccube4/products/detail/454, 66.249.79.135, NULL, Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)]
[2023-11-10 09:30:59] front.INFO [N/A] [5e25181] [anon.] [Eccube\Log\Logger:log:66] - LOGIC START ["product_detail"] [GET, /cp-bin/eccube4/products/detail/454, 66.249.79.135, NULL, Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)]
[2023-11-10 09:30:59] php.INFO [N/A] [5e25181] [anon.] [Symfony\Component\Debug\ErrorHandler:handleError:532] - User Deprecated: The repository_method option of @ParamConverter is deprecated and will be removed in 6.0. Use the expr option or @Entity. {"exception":"[object] (ErrorException(code: 0): User Deprecated: The repository_method option of @ParamConverter is deprecated and will be removed in 6.0. Use the expr option or @Entity. at /var/www/vhosts/gdefence.com/httpdocs/cp-bin/eccube4/vendor/sensio/framework-extra-bundle/Request/ParamConverter/DoctrineParamConverter.php:314)"} [GET, /cp-bin/eccube4/products/detail/454, 66.249.79.135, NULL, Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)]
[2023-11-10 09:30:59] php.INFO [N/A] [5e25181] [anon.] [Symfony\Component\Debug\ErrorHandler:handleError:532] - User Deprecated: The repository_method option of @ParamConverter is deprecated and will be removed in 6.0. Use the expr option or @Entity. {"exception":"[object] (ErrorException(code: 0): User Deprecated: The repository_method option of @ParamConverter is deprecated and will be removed in 6.0. Use the expr option or @Entity. at /var/www/vhosts/gdefence.com/httpdocs/cp-bin/eccube4/vendor/sensio/framework-extra-bundle/Request/ParamConverter/DoctrineParamConverter.php:314)"} [GET, /cp-bin/eccube4/products/detail/454, 66.249.79.135, NULL, Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)]
[2023-11-10 09:30:59] request.INFO [6d45ce7b] [5e25181] [anon.] [Symfony\Component\HttpKernel\EventListener\RouterListener:onKernelRequest:123] - Matched route "block_search_product". {"route":"block_search_product","route_parameters":{"_controller":"Eccube\\Controller\\Block\\SearchProductController::index","_route":"block_search_product"},"request_uri":"https://www.gdefence.com/cp-bin/eccube4/block/search_product","method":"GET"} [GET, /cp-bin/eccube4/products/detail/454, 66.249.79.135, NULL, Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)]

サーバーは違いますがこちらに似たような症状がありますので参考になりませんでしょうか？

https://xoops.ec-cube.net/modules/newbb/viewtopic.php?viewmode=flat&order=DESC&topic_id=21585&forum=11

WADAXであれば下記のスレッドを参考に

https://xoops.ec-cube.net/modules/newbb/viewtopic.php?topic_id=27767&forum=2&viewmode=flat&order=ASC&start=0

EC-CUBE4.0系であれば、MAILER_URLの値を見直してみてください。

----------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
EC-CUBEインテグレートパートナー【ゴールド】ランク
M&I Works
URL: https://miworks.biz/
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

メッセージありがとうございます。

現在いろいろ試していますが、うまくいきません。
パスワードの中にアットマーク（@）が入っていることと何か関係はないでしょうか？

> パスワードの中にアットマーク（@）が入っていることと何か関係はないでしょうか？
メール設定において、パスワード等に記号が入っている場合はURLエンコードする必要があります。

----------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
EC-CUBEインテグレートパートナー【ゴールド】ランク
M&I Works
URL: https://miworks.biz/
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

メッセージありがとうございます。
エンコードの方法を教えてください。
ちなみに、バージョンは、4.1.1です。
恐れ入りますが、よろしくお願いします。

> エンコードの方法を教えてください。
？先に書いたコメントの通りです。

----------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
EC-CUBEインテグレートパートナー【ゴールド】ランク
M&I Works
URL: https://miworks.biz/
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

確認のため、再度エンコードについてお聞きしたいのですが、

仮にパスワードが　#45f6c@ZbcQ　の場合にエンコードをする場合、

MAILER_URL=smtp://メールアドレス:%2345f6c%40ZbcQ@SMTPサーバー:465?auth_mode=plain

と記述するのでしょうか？

色々調べてみて、このようにするのではないかと思いますが、いかがでしょうか。

ご教授くだされば幸いです。

引用：

URLエンコードに関しては記載された内容で合っていると思います。