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| 質問 > 管理機能 > 定期購入者の一括請求処理でエラーが発生する |
管理機能
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| pt5 |
投稿日時: 2024/3/9 10:49
対応状況: −−−
|
新米   登録日: 2024/3/9 居住地: 投稿: 2 |
定期購入者の一括請求処理でエラーが発生する [EC-CUBE] 4.0.6正式版（新規インストール）
[レンタルサーバ] さくら [OS] FreeBSD 11.2-RELEASE-p15 [PHP] 7.4.33 (モジュールモード) [データベース] MySQL 5.7.40 [WEBサーバ] Apache 2.4.54 [ブラウザ] Google Chrome 122.0.6261.112 [導入プラグインの有無] PGマルチペイメントサービス決済プラグイン 1.0.18（アップデート済）、PGマルチペイメントサービス定期購入プラグイン 1.0.5（アップデート済） [カスタマイズの有無] 注文確認画面と会員情報編集画面にGoogleリキャプチャを導入 定期購入プラグイン導入前に、会員登録ボタンを非表示（現在は解除） [現象] PGマルチペイメントサービス定期購入プラグインを導入し、「受注管理」に追加された「定期受注一覧」の画面から定期購入者の一括請求処理を試しています。 定期受注一覧の受注情報から一括請求する受注情報にチェックを入れ、「一括請求」のボタンをクリックすると「決済ファイルのアップロード中にエラーが発生しました」というエラーメッセージが表示されて一括請求が完了しません。 プラグインの設定画面に「SFTPサーバー」の情報を設定する箇所があり、GMOから提供された専用のIPアドレスとユーザーID、パスワードを設定しています。 プラグインのログを確認すると、このSFTPサーバーのIPアドレスへログインする際にタイムアウトが発生しているというエラーが出ていました。 以下の設定などを試しましたが解消されませんでした。 ・PHPのメモリ上限や実行時間を増やす（設定した実行時間が経過する前にエラーが発生します） ・Eccubeのキャッシュディレクトリ削除 ・ディレクトリやファイルのパーミッション設定確認 このエラーがEccubeやサーバーの設定などによって解消できるか、アドバイスをお願いいたします。 [ログ（管理画面の定期購入プラグインログ情報）] -------------------------------------------------------------------------------- Plugin\GmoPaymentGatewaySubs4\Controller\Admin\SubsOrderController::export end. -------------------------------------------------------------------------------- [2024-03-09 09:20:48] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- 決済ファイルのアップロード中にエラーが発生しました。 -------------------------------------------------------------------------------- [2024-03-09 09:20:48] ERROR [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- backupPaymentSendFile end. -------------------------------------------------------------------------------- [2024-03-09 09:20:48] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- Rename success. [/home/*****/var/gmo_pg_subs/send/********.csv -> /home/*****/var/gmo_pg_subs/send/backup/********.csv] -------------------------------------------------------------------------------- [2024-03-09 09:20:48] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- backupPaymentSendFile start. -------------------------------------------------------------------------------- [2024-03-09 09:20:48] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- SFTP login failed. [pre][Cannot connect to 210.175.7.28:22. Error 60. Operation timed out] -------------------------------------------------------------------------------- [2024-03-09 09:20:48] ERROR [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- getSFTPClass end. [phpseclib3\Net\SFTP] -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- getSFTPClass start. -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- uploadPaymentSendFile start. -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- exportPaymentSendFile end. -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- getSendFileSequenceNo end. -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- Sequence no: [2] -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- getFiles end. -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- Array ( [0] => Array ( [name] => ********.csv [match] => Array ( [0] => ********.csv [1] => 001 ) ) ) -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- Match file. [********.csv] -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- Pattern: [********.csv] -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- Path: [/home/*****/var/gmo_pg_subs/send/backup/] -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- getFiles start. -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- getSendFileSequenceNo start. -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- exportPaymentSendFile start. -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- preprocessExportData end. -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- GmoOrderExtended found. Uncheck exit. -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- Plugin\GmoPaymentGatewaySubs4\Service\PurchaseFlow\Processor\PriceChangeValidator::validate start. -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- preprocessExportData start. -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- prepareExportData end. -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- createOrders end. -------------------------------------------------------------------------------- [2024-03-09 09:20:38] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- createOrders start. -------------------------------------------------------------------------------- [2024-03-09 09:20:37] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- Plugin\GmoPaymentGatewaySubs4\Repository\GmoSubsOrderRepository::getBatchSalesData end. -------------------------------------------------------------------------------- [2024-03-09 09:20:37] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- builderBatchSalesData end. -------------------------------------------------------------------------------- [2024-03-09 09:20:37] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- setBatchSalesCondition end. -------------------------------------------------------------------------------- [2024-03-09 09:20:37] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- setBatchSalesCondition start. -------------------------------------------------------------------------------- [2024-03-09 09:20:37] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- setSalesCommonCondition end. -------------------------------------------------------------------------------- [2024-03-09 09:20:37] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- setSalesCommonCondition start. -------------------------------------------------------------------------------- [2024-03-09 09:20:37] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- builderBatchSalesData start. -------------------------------------------------------------------------------- [2024-03-09 09:20:37] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- Plugin\GmoPaymentGatewaySubs4\Repository\GmoSubsOrderRepository::getBatchSalesData start. -------------------------------------------------------------------------------- [2024-03-09 09:20:37] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- prepareExportData start. -------------------------------------------------------------------------------- [2024-03-09 09:20:37] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- createDirectory end. -------------------------------------------------------------------------------- [2024-03-09 09:20:37] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- createDirectory start. -------------------------------------------------------------------------------- [2024-03-09 09:20:37] INFO [6d006efc] [1] [POST, /*****/gmo_pg_subs/subs_order/export, ***.***.***.***, https://*****/gmo_pg_subs/subs_order, Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/***.***.***.*** Safari/537.36] -------------------------------------------------------------------------------- Reset success messages. |
| k.nakayama |
投稿日時: 2024/3/9 12:24
対応状況: −−−
|
常連  登録日: 2019/10/11 居住地: 投稿: 52 |
Re: 定期購入者の一括請求処理でエラーが発生する ログイン時にタイムアウトするということは、どちらかの可能性が高いかと思います。
・EC-CUBEに設定した、GMOから提供された専用のIPアドレスとユーザーID、パスワードが間違っている ・申し込み時に接続元となる貴社サーバーのIPアドレスを指定していると思いますが、今テストされている貴社サーバーが、申し込んだ固定IPアドレスと異なっている
|
| pt5 |
投稿日時: 2024/3/10 16:16
対応状況: −−−
|
新米 登録日: 2024/3/9 居住地: 投稿: 2 |
Re: 定期購入者の一括請求処理でエラーが発生する 引用：
申し込み時の内容を確認したところ、指定したIPアドレスが間違えていることが分かりました。 GMOにIPアドレスの変更手続きを依頼しようと思います。 貴重なご回答ありがとうございました。 |
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